AI Products and Solutions – Higher Education

At PerplexiTeam, we design AI Assistants that transform how postsecondary institutions deliver information and support. These tools are built in partnership with university leadership to reflect the institution’s unique academic, administrative, and support ecosystems.

Our goal is to reduce workload, streamline services, and improve the day-to-day experience of students, faculty, and staff—without compromising on privacy, accuracy, or accessibility.

What Makes Our Education Suite Different?

Our AI Assistants offer 24/7, instant access to reliable answers—no templates, no ticket queues, and no delays. Built on advanced natural language models and customized for each institution’s public-facing web ecosystem, these tools respond to a wide range of questions in any language, supporting international users with ease.

Common inquiries include:

• Admissions and registration

• Scholarships and financial aid

• Academic programs, course requirements, and faculty policies

• Research opportunities

• Housing and residence life

• International visa and permit guidance

• Staff HR policies and development

• Mental health and wellness services

The AI Assistant automatically asks clarifying questions when appropriate, tailoring responses to the specific situation. For more sensitive or urgent topics—such as harassment, discrimination, or mental health crises—the system bypasses questioning altogether and immediately provides concrete, trauma-informed support options.

Benefits for Universities

Smarter Access. Faster Answers.

By bypassing static navigation and fragmented information systems, the Assistant allows users to ask complex, multi-part questions—and receive dynamic, structured responses. This reduces:

• Repetitive emails and help desk volume

• Administrative bottlenecks and triage delays

• Wait times for basic or urgent queries
  
  

Privacy by Design

Our tools are fully anonymous, compliant with Canadian privacy legislation (including PIPEDA), and require no login, cookies, or user tracking. They are safe to use on personal or shared devices and require no dedicated infrastructure or internal audits.

Cost-Efficient and Scalable

AI Assistants can be deployed with minimal overhead. A single app can field hundreds—or even thousands—of queries per day with near-zero marginal cost.

Each AI interaction typically completes in under 10 seconds, including input, processing, and response - the AI delivers near-instant answers at a fraction of a cent per exchange.

By contrast, a typical help desk or advisor interaction—once a student, faculty, or staff member successfully reaches a human—takes 5–10 minutes to resolve, factoring in wait times, clarification, and follow-up. Based on a fully loaded support staff salary of $75,000/year (including benefits and overhead), the cost per interaction typically ranges from $6.25–$12.50 per query.

At scale, this seconds-vs.-minutes difference adds up: AI Assistants can save thousands of staff hours annually and generate tens of thousands in net savings, all while improving response speed, accuracy, and accessibility. 

Even at high adoption levels, the operating costs remain well below the staff time they offset. For example, moderate use can reduce administrative workload by the equivalent of one full-time employee—generating an estimated $65,000+ in net savings per year.

YOUR UNIVERSITY'S AI ASSISTANT

IOS APP ILLUSTRATION

Built for Institutional Impact

Our AI Assistants:

• Reflect each institution’s specific programs, policies, and services

• Are continuously updated with evolving priorities

• Support students facing academic, financial, or personal barriers

• Empower staff to focus on higher-impact work
  
  

In short, they help institutions meet their service commitments with speed, empathy, and precision—while freeing human resources for more complex, value-added support.